A 10-Question Evaluation for Your Phone System

Today’s business environment is fast-paced and competitive. Technology makes it possible for you to know your customers and your customers to know your business within moments. A customer can give feedback about your business then let others know about their own experience within a few easy clicks.

Most likely, you’re investing in ways to make sure you’re harnessing the power of all of your technological business resources. But what about your phone system?

If you’re not already considering how to get full value from your phone system, you should be.

Savvy business owners or their IT staff know that a cloud phone system can multiply business success by integrating mobility, applications and collaboration under one valuable umbrella.

Can your current phone system do these things?

How to Empower Employee Collaboration with Cloud Communications

Remember the days when the only way you could empower your team to collaborate was in face-to-face meetings that required time and travel that were planned far in advance? That brings up not-so-fond memories of securing landlines, delayed flights, flip charts, windowless meeting rooms and maybe even slide projectors! 

Of course in today’s business world, this is an outdated and impractical proposition. You and your team are mobile, on demand. Most companies today need flexible business communication tools that enable quick teamwork to solve business problems, wherever a worker may be, on multiple devices. 

But how do you create collaboration when you and your staff may be located all over the state, or even the country?

How Your Phone System Hinders Business Growth

Here’s the good news. Business is booming and you’re ready to grow your employee base to meet the increasing level of customer demand. And in today’s business environment that means your employees need to be available anytime, anywhere and on nearly any device, which requires a business phone system with flexibility, mobility and scalability.

The bad news? Your current phone system can’t meet your business’s needs for employee growth and mobility.

Unfortunately in the case of phone technology, most legacy systems aren’t capable of meeting the consistent demand for expansion coupled with flexibility. Depending on your system, you may be limited to a set number of lines, extensions or users. Or worse, you may have to upgrade or replace hardware to accommodate more users.

That costs money and time, and it won’t work for your growing business.  

Demystifying the Top 3 Concerns about Cloud Phone Solutions

There are many reasons organizations are turning to cloud technology. It’s flexible, scalable, offers cost savings and has the mobile features to meet your business and employee demands. But what about your phone system?

You may be considering updating your phone system to the cloud, but have concerns about security, control and risk. The reality is that world-class cloud phone systems have largely addressed these worries.

Making your concerns disappear isn’t magic. The truth is, all of the concerns above are legitimate and it’s up to you to find a cloud phone solution that has an established track record. So you’re probably wondering, how can a proven cloud phone provider make your concerns disappear?  

How to Empower Employee Collaboration with Cloud Communications

Remember the days when the only way you could empower your team to collaborate was in face-to-face meetings that required time and travel that were planned far in advance? 

Of course in today’s business world, this is an outdated and impractical proposition. How do you create collaboration when you and your staff may be located all over the state, or even the country?

When Disaster Strikes: Looking to the Cloud for Business Continuity

It’s a Monday afternoon. Calls are rolling in, there are countless voicemails to respond to, and business is humming along. Then, seemingly out of nowhere, Courtney the sales manager knocks on your door with a perplexed look on her face. “Do you know what’s wrong with the phone system?” Courtney asks. “There’s no dial tone, no access to voicemail, and no calls coming in.”

Remote Control: How your phone system may be stifling remote employee productivity

Imagine for a moment that you’re a sales manager at a growing company and you’ve just been tasked with building a remote team of 40 sales reps. Your company’s headquarters is in Boston, but these reps will primarily work out of their home offices and much of their time will be spent on the phone — either initiating conversations with prospective clients or engaging existing customers.

Virtual Reality: How to easily establish consistent communications with anyone, anywhere

When the London Business School hosted its annual Global Leadership Summit in June 2014, the school surveyed attendees about a variety of modern business issues and challenges. While the results of that survey covered a variety of topics, one of the really interesting findings was that respondents believed that half of their employees would be working remotely by 2020.