When it comes time to move your phone system to the cloud, what provider should you go with? The answer isn’t straightforward, so it’s important to carefully consider what your company and team need from a cloud phone provider. We’ll try to make the choice easier for you by covering the different options, talking about the benefits of switching to the cloud, and showing you how you can make a decision that is beneficial for your efficiency as well as your bottom line.
Which Cloud Phone Provider Should You Choose?
From Ring Central to Zoom to Talkdesk, there’s no doubt quite a few options are on the table when you have to make a decision when moving to the cloud. We offer all the major cloud phone providers as options, so “Which should I go with?” is one of the questions we get asked by clients the most. But each one has advantages and disadvantages that can help you (and us) decipher which is best for your needs, wants, and budget.
This quick guide below will help you to review the pros, features, and benefits of some of the top cloud phone systems available.
Available Features and Benefits
· 99.9999% uptime
· Virtual receptionists
· Call forwarding
· Call screening
· Call recording
· Up to 1,000 callers and 200 video participants
· Document Sharing
· Easy to use collaboration tools
· And more
· Best for businesses of all sizes that need a lot of features from their provider
Available Features and Benefits
· Easy to integrate
· Instant messaging
· 99.999% uptime
· Three-way calling
· Call forwarding
· Caller ID
· Ring groups
· Dark and light modes
· Up to 50 video participants
· Scales with your company
· And more
· Best for small businesses
Available Features and Benefits
· Easy to use
· Reliable
· Available video conferencing services
· Voicemail transcription
· Call monitor
· Whisper mode
· Call recording
· Up to 300 video participants
· and more
· Best for businesses that don’t make a lot of calls; their metered phone-only plans mean you can save money
Available Features and Benefits
· 99.99% uptime
· Skills-based routing
· Automatic call distributor
· Clear call quality
· CRM integration
· AI chatbots
· Workforce management
· Analytics and reporting
· And more
· Best for businesses of all sizes
Five9
Available Features and Benefits
· Improved customer engagement
· Allows for fast response times to clients and customers
· Call recording
· Reporting; real time and historical
· CRM integration
· Call tracking
· Call scripts
· Chatbots
· And more
· Best for mid-sized companies
Talkdesk
Available Features and Benefits
· Call forwarding
· Call scripts
· Call recording
· Reporting; live and historical
· Customer surveys
· Chatbots
· Chat channels
· Automatic speech recognition
· And more
· Best for mid-sized companies
And, of course, there are more options available to you including Mitel, Star2Star, and others.
What’s the Answer? “It Depends!”
There is no quick and easy answer to deciding which cloud phone provider is best for you. It really depends on what’s important to your company, what business applications you need, and the requirements within your industry and scope of work. At first glance, they may all look the same, but
when you do a deeper dive, that couldn’t be further from the truth.
Each cloud phone provider offers something different for each business. Understanding what to look for is essential. They offer varying options for compliance, security, mobility capabilities, data centers, CRM integrations, contact centers, and more.
The guide above can absolutely help you to make a decision, but it’s important to complete a discovery process that will get you to the bottom of what you need out of a cloud phone provider as this guide only scratches the surface of what’s available. Only then will you be sure you’re checking all the boxes when it comes to your industry and company’s needs and requirements.
Complete the Discovery Process with Gregg Communications
Instead of playing trial and error with your cloud phone provider options, work with us. Our significant discovery process can be critical to your success, and with our sales professionals having an average of over 17 years with Gregg and with Gregg Communications over 50 years in the business, we understand your needs, wants, budget, and industry. As an unbiased trusted adviser, we can vet each of the cloud phone platforms available to you to help you determine which fits your company. In the end, you need cloud solutions that save you money, time, effort, and stress – all while meeting compliance requirements and customer expectations.
There is no clear-cut answer to “Which is the best cloud phone provider?” and we will never try to shoehorn you into any particular one. We offer our experience, expertise, and assistance at no cost to you, helping you from the beginning to ensure your business comes on top when it comes to unified communications.
And, when it comes time to implement your system, Gregg’s personnel are certified and trained to assist you to ensure a smooth transition to the cloud along with support for you on an ongoing basis.
Are you ready to begin on this free discovery journey and vetting process? You can absolutely learn more about our approach to cloud phone providers by calling us at 630-706-8222 or emailing us at sales@greggcomm.com.
We look forward to helping you on your cloud phone journey.